If you are missing an item or there is a mix-up in your order, we will be happy to help you solve it.

Do not hesitate to contact us atonline chat, or by phone or WhatsApp at +34 747 416 026. Our customer service hours are from 1:00 p.m. to 6:00 p.m. from Monday to Saturday.

If you are out of hours, do not hesitate to send us an email atmayday@blacklimba.com and we will reply to you as soon as possible

First of all, I apologize: we try to be very careful in all the details but sometimes these things happen.

To solve it, you just have to write to us at mayday@blacklimba.com telling us what happened and attaching a photo of the garment. We will reply to you as soon as possible.

If you place your order before 2 p.m. and this one goes to the peninsula, you will receive it in 24-48 business hours. If you go outside the peninsula, it should not exceed 72 hours. Anyway, if in doubt, ask us!

So that you can track your order, as soon as your order leaves our warehouses, we will inform you of its tracking number by email so that you can consult it at all times.

*During sales or special promotions, the delivery time may be longer than usual. But we always work to reduce these deadlines as much as possible so that you can enjoy our products as soon as possible.

Do not panic! If your order has not yet been shipped, you can contact us at online chat, or by phone or WhatsApp at +34 747 416 026 and we will solve it immediately. Our customer service hours are from 1:00 p.m. to 6:00 p.m. from Monday to Saturday. If you are out of hours, do not hesitate to send us an email at mayday@blacklimba.com Tell us your order number and the correct address, and we will respond as soon as possible.

It is very important that you make sure you enter your address correctly, since if the package cannot be delivered due to an error in it and you have to modify any details of the address that entail an additional cost, you will have to pay for it.

Don't worry. You can contact us at online chat, or by phone or WhatsApp at +34 747 416 026. Our customer service hours are from 1:00 p.m. to 6:00 p.m. from Monday to Saturday. If you are out of hours, do not hesitate to send us an email at mayday@blacklimba.com requesting a change, and we will respond to you as soon as possible

Didn't you realize it in time? No problem, you get a free first change (except panties/thongs and special promotions)!

That's how it is!

To guarantee delivery as soon as possible, we need you to provide us with your DNI and your full name when filling in your data (we are asked for this information to issue a commercial invoice at customs).

• • We ship worldwide, with shipping costs and times varying depending on the destination country.
    - Peninsular Spain: 24-48 working hours.
  • - Rest: 3-5 business days.

If you want to know more about delivery times, you can contact us at online chat, or by phone or WhatsApp at +34 747 416 026. Our customer service hours are from 1:00 p.m. to 6:00 p.m. from Monday to Saturday. If you are out of hours, do not hesitate to send us an email at mayday@blacklimba.com requesting a change, and we will respond to you as soon as possible.

In your order confirmation email you will receive a tracking link.

If the link gives you an error, you can copy the tracking number and enter it inExpress Mail. (for national) orGLS (for international).

You can pay by credit or debit card, PayPal, ScalaPay (payment in installments) or Bizum.

Do you miss any? First, we apologize for not having it and not being able to offer it to you at this time but... Propose it! We will be happy to hear from you on mayday@blacklimba.com and value it. I'm sure there are more people like you :)

Shipping costs are free on purchases over €59.99 as long as it is a national shipment within the peninsula.

In the case of the Balearic Islands, the Canary Islands and the rest of Europe, they will be free on purchases over €74.99.

If you are interested in a product but it is out of stock, don't worry! Enter the product, click on "Notify me when it's available", leave us your email and that's it! We will notify you as soon as it is available again.

You can find the exact composition of each garment in the product description : )

Our products are entirely designed in our offices in Madrid (Spain). Depending on the type of garment and its manufacturing requirements, we have factories in different regions of Asia.

All of them have been previously visited by our product team to ensure that their working conditions meet international standards.

You have 30 days from when you receive your order to make an exchange or return your order. For hygiene reasons, panties/thongs do not accept exchanges or returns.

Black Limba assumes the first exchange or return (Spain, including the Balearic and Canary Islands). If there are more, the customer must bear the cost of shipping.

For international orders (outside Spain), the customer must assume the costs associated with the return. And it will not be possible to manage a change.

If you have questions about your size, you can contact us at online chat, or by phone or WhatsApp at +34 747 416 026. Our customer service hours are from 1:00 p.m. to 6:00 p.m. from Monday to Saturday. If you are out of hours, do not hesitate to send us an email at mayday@blacklimba.com and we will reply to you as soon as possible.

You just have to write to us atmayday@blacklimba.com and provide us with the following information:
- Order number
- Product to exchange or return
- In case of exchange, product that you wish to receive instead (only color or size changes are allowed, but do not hesitate to contact us if the exchange is for another model!)
- Days and times (working days) in which the carrier can pick up the merchandise.

Once we have all the information, we will indicate the next steps of the process and we will accompany you through it to ensure that it is managed correctly and that you do not have any problems.

In the case of an international order (outside Spain), include the pickup address. With this information, we will proceed to send you the amount to pay. Once payment has been made, confirm us so we can manage the collection.

Once we receive the product in our warehouse and check that everything is correct, the corresponding amount will be refunded through the same payment method used when making your purchase. This usually takes us 2-3 days, except during times of high order volume when it could take a week. But you don't have to worry, you will receive an email with confirmation as soon as it is done. And the refund may take up to 2 days to be effective in your account.

Shipping costs will not be refunded.

The cost of your return/first exchange isGRATUITOUS if the products do not have discounts applied (they can have discount coupons applied). (Only Spain, including the Balearic and Canary Islands).

If you belong to special promotions or the outlet, or if you wish to make an exchange/return outside of Spain, they do have associated costs:

- Change: We want to thank you for trusting us in some way, therefore, we would love to share the expenses with you. As? The client assumes the shipping of their home to the warehouse, which will have the same cost as the shipping amount, and Black Limba will be responsible for the cost of shipping the exchange item.
- Return: The customer will bear the return shipping costs, which will have the same cost as the shipping amount.

The cost of the exchange/return will be charged prior to processing. To do this, we will send you an email to manage the payment in a simple way. You can pay using any of the payment methods available on our website..

• If you belong to promotions where an item is given away:

• If upon receiving your order, you want to return any of the products, no problem! You can make an exchange or return with our usual policies. deberAlso return the gift item in its original state and perfect conditions.

*You can check the conditions at any time in the "EXCHANGES AND RETURNS" section of the product page